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Shipping Policies
Standard shipping is via
Canada Post Expedited Parcel. For our valued US clients your shipment will be
delivered within the US by USPS. We are also happy to provide quotes using
UPS, Fedex, DHL on request. These services typically add $20-40 to the order.
Tracking numbers are provided with all orders. International Shipping and
Shipping Insurance quotes are also available on request. These options are
listed and available to you as you start to complete your order form. We offer
FREE SHIPPING on all shoe orders.
Shipping Rates
We also offer FREE SHIPPING on
'Socks Only' orders when you order 6 or more pair. We only sell socks in units
of three pairs. Shipping charges for 3 pair of socks is $8.50. We offer FREE
SHIPPING on Yaktrax Orders
when you order two or more pair. Shipping for a single pair of Yaktrax is
$6.50. All FREE SHIPPING orders are shipping via Canada Posts Expedited
Parcel. Should you wish to have FREE SHIPPING orders shipped by other methods
please calll us for quotes.
Special Pricing
Special pricing consideration
may be given on large volume orders. Please call or email us for a quote. We
will do everything we can to accommodate you.
Return Policies
Because we deal only in the
very highest quality shoes and socks, we have a very generous return policy.
We are very confident that you will just love your new shoes and socks.
However if you feel you do need to return an order here are our guidelines.
Please ensure that you call or email us first before returning any goods for
further instructions.
Any unworn merchandise may be
returned within 30 days from the initial shipping date for a full refund or
exchange. After 30 days and for up to 90 days from the original shipping date,
unworn merchandise can be returned for exchange only. After 90 days, we no
longer accept unworn merchandise for return or exchange. You pay the shipping
costs for all merchandise being returned to us. We pay the shipping cost for
all exchange merchandise being shipped to you. Please note that we can only
accept shoe returns that are in new condition and unmarked in any way. It is
recommended that you try them for fit while standing on a carpet so as not to
mark the soles.
Perfect Fit Guarantee
Please read our
Perfect Shoe Fit Guarantee for details on special shipping considerations
that are the best in the industry. To take advantage of our free shipping both
ways until you are happy with the fit, you must follow all of the steps
outlined there.
Limited Warranty
All of our shoes are covered by a
one year manufacturing defects warranty. Defective merchandise can be returned
within one year from the original shipping date for exchange only. We pay the
shipping costs both ways for defective merchanise. Please noitify us before
returning any such defective merchanbise for further instructions. From time
to time the manufacturers will also offer certain guarantees and return
procedures. You will be informed of these as they become available.
Your full satisfaction with all
of our products is most important to us. Please call us if you have any
questions either before or after you buy. We look forward to serving you soon!
Our Guarantees
Perfect
Shoe Fit Guarantee (more)
Your
Complete Satisfaction Guarantee (more)
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