Customer Service
At
The Walking Store, we are committed to your complete satisfaction. That is our
top priority. We strive to bring you not only top quality shoes but also top
quality service. We care about the quality of your experience when you visit
with and shop with us. We truly are people that care and will take the time to
ensure you are completely satisified.
Placing
Orders
You
can order online by using our Shopping Cart feature with access located
throughout our store. If you would rather order by FAX or Telephone you are
welcome to do so using these numbers:
Order Fax Number - 1-250-365-5582
Order Phone Number - 1-
250-365-5532
Choosing The Right Price List and
Currency For You
You
are able to see prices listed in Canadian Dollars or US Dollars and be billed
directly in your currency. You may also order directly in Euro's as well. Our
Euro Pricing is based on our US Dollar Price List. You are able to choose
Euros at the last stage of checkout (once you enter the World Pay Secure
Payment Center) and the US Price will be converted to Euros at that time.
Please make sure that you select the correct Price List for your country
before you start shopping by clicking on the flags at the bottom of most pages
or click on the Choose Price Set button near the top left of every page.
You are welcome to use our Currency Converter to
get a close approximation of what the cost to you will be in your currency
although you will need to do your shopping with the US Price List. You can
find the Converter at the bottom of each Shopping Cart page or in the Footers
at the bottom of every page in our store or by clicking here.
Order Tracking
You
can track the status of your ordere two ways. We email a tracking number to
you with each order. Once it is shipped you will receive an email from your
shipper of choice. This will also contain a link to their tracking system that
you can clilck on at any time to check its progress on its way to you. You can
also enter the order number you received with your order confirmation email
from us on our Track Order Feature on the top left area of every page on our
store as well.
Returns
Need
to return your purchase? Read our generous return policy here.
Safe
Shopping Guarantee
Nervous
about safe shopping with us? No need to be. We use the highest level of
security encryption for your private information and do not provide our
customer information to anyone for any reason at any time. Please feel free to
also read our Privacy Policy here.
Shipping
& Delivery Costs
For
information on our shipping costs and policies please click here.
FAQ's
Got
a question you just cannot seem to find an answer for? Please check out our
Frequently Asked Questions section here.
If you still cannot find an answer please do email us your question and we
will respond to you within 48 hours with an answer.
Contact
Us
We
love to hear from you at al times - for questions, ideas, suggestions or to
report a problem. Please feel free to contact us by:
Fax:
1-250-365-5582
Phone:
1-250-365-5532, Monday to Friday 9 am - 5 pm, PST**
Email:
info@thejoyofwalking.com
Mail: The
Wallking Store, 2432 - 11 Ave., Castlegar, BC, Canada, V1N 3A9
**(If we are busy please do leave us a name
and number or email we can reach you. We will get right back to you).